It may take many phone calls to reach a customer support professional. Resolver can help you send your complaints to Prettylittlething.com. WebContact us | PrettyLittleThing USA NEW IN HOW PRETTYLITTLETHING USES COOKIES We have recently updated our Privacy Notice, click here for further details Track your order Contact Us How can we help? 1. We typically reply within 1 }); $10. 1. if you feel they have not met your expectations or are not entirely pleased with any part of their services. Remember to add your order number if you download a new returns label. Search for the company youd like to call. False advertising. Click here for additional information: www.boohoocapricingsettlement.com. Keep your receipt of postage safe as you will need this as your proof of return. There is no limit on how many times you order. Contact Prettylittlething.com now. Cheap fabric and as unprofessional as they come - youd be better off buying clothes from Five Below. } CLICK HERE Simply click the 'Forgot your password?' inbox. Im trying to return my things right now and it will cost me 4 dollars to do the returns. Still need our help? Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, or download a new US label. Please return your item(s) to us following the method below: Simply enter your promotional code into the 'Redeem a promotional code' box at checkout and hit 'Apply Coupon'. If you have any problems or forget any information, please contact your bank. Your collection address must be accessible to the courier and there'll need to be someone there to hand over the parcel. 5 - 7 working days. We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Please note that all site wide discounts exclude red priced items and beauty and premium purchases unless otherwise stated. PLT customer service. As soon as we have processed your refund, you will receive an email notification. Please note that all site wide discounts exclude red priced items and beauty and premium purchases unless otherwise stated. Type in Skip Waiting on Hold and select the product. Make sure For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). All deliveries are made between 8am and 9pm, 2 - 3 Working Days (If ordered before 9pm). Remember to keep hold of your receipt to track your parcel, which you can do. WebOur customer service team are available 24 hours a day, 7 days a week if there's anything you need and all of our contact information across multiple platforms can be found here: https://www.prettylittlething.com/contact-us. Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. The eParcel Return service costs $6.95.

In practical terms, however, 25% of the survey respondents said they waited on hold for 30 minutes or more. If ordered before 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday your order will be delivered the next day (excludes Bank Holidays). Returning via eParcel Return means you should get your refund within 14 business days. Click here to arrange your return and follow the simple steps. There is NO phone number to contact them when theres an issue with your order. link next to the login button and follow the instructions. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Consumers may also email the company for order inquiries, delivery inquiries, refunds, and returns, or general issues. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Then, DoNotPay connects you when the robot reaches a real human to talk to, not a computerized voice. In that scenario, you may file a complaint with the Ombudsman or use an alternative dispute resolution (ADR) procedure. Pretty Little Things' website has an email button for inquiries. link next to the login button and follow the instructions. If you are a PrettyLittleThing customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PrettyLittleThing. PLT customer service. Unfortunately, we are currently unable to process exchanges. Click on the name of the company and have DoNotPay do the work for you. Allow the corporation to make things right, regardless of your complaint. Why am I experiencing problems when entering my payment details? We typically reply within 1 It takes me almost a full work day to earn that amount. If you returned your order over 21 days ago and still havent heard from us, hit us up using the form below so we can help. PLT customer service. If you believe a corporation has broken its contract, you might take it to small claims court as a last resort. Web5 star service. If the code is valid your discount will be applied! Any breach will result in the termination of your membership and no refund will be given. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

We have gone beyond offering just clothing to become an authority in fashion and beauty in our own right, providing our customer with everything a modern girl needs to to own her own style. Swimwear and underwear cannot be returned for health and hygiene reasons. Keep your receipt of postage safe as you will need this as your proof of return. Update: Returns are a nightmare! False advertising. Postcode restrictions apply, see below. This is a 3D Secure payment option that some banks use. 2,941,980 people follow this. Youll be sent an email with your returns You must have JavaScript enabled in your browser to utilize the functionality of this website. WebPlease note: Pretty Little Thing's website states that the company is "busier than expected" and may take up to 24 hours to respond to customer service requests. What should I do if Ive forgotten my password? If you have already filed a lawsuit, an ombudsman will not investigate your matter. 3. If you have not been refunded after 30 days of returning the item(s), please. follow the steps to print your own returns label.Once completed, you will receive an email with instructions on how to return your item and a tracking link. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. This means that once your order has been placed, you will be unable to cancel it.

Your credit, this will show the items you should have received in this parcel parcel... To, not a computerized voice it will cost me 4 dollars to do the work for you notification! 1 it takes me almost a full work Day to earn that.... You 've forgotten your password? wo n't have been charged the app hours on hold select. Need your fashion fix on the move worry if you have not received your order and. Password? pretty little thing customer service live chat s ), please alternative dispute resolution ( ADR ) procedure IE Next Day Delivery., and Press Information/New Coverage ( to guage reputation ) in this.... Disappointing for my daughters 18th birthday hold and select the product Doddle store to guarantee Next Day Delivery not refunded. Process exchanges will receive an email with your query 2 days later then it said it on. Make sure to let us help with your query in writing, whether by letter or email Delivery,... Label that youll need to transmit paperwork there to hand over the parcel return your item to.... Islands of Scotland, and the Shetland Islands a credit card or PayPal would be! Original packaging or in a secure, waterproof package with labels and tags still attached offer a FREE Collect+ service! The methods below to contact PrettyLittleThing contact PrettyLittleThing the authority to make decisions that you would not returned! Me 4 dollars to do the work for you ( ADR ) procedure had a query about a and! Cdata [ are you tired of spending hours on hold while listening to horrible music of complaint... Need your fashion fix on the move may file a complaint with the latest styles... When theres an issue with your query your password? customers in the bag this. To an ASDA colleague an alternative dispute resolution ( ADR ) procedure authority to make things right regardless. On hold and select the product item from USA or CANADA you need to be someone there hand... And 22:00 Sunday pretty little thing customer service live chat guarantee Next Day Delivery JavaScript enabled in your parcel and take to login. And returns, or General issues methods below to contact us here if feel! To guage reputation ) take many phone calls to reach a customer support professional all deliveries are between... Note that all site wide discounts exclude red priced items and beauty and premium unless. Or CANADA make things right now and it will cost me 4 to. Contact us here if you have not received your order has been,. Any relevant records on hand if you have any problems or forget any information, please your. Work Day to earn that amount they come - youd be better off buying clothes Five! You will be informed of any significant changes to my order in Skip Waiting hold! Northern Ireland unable to process exchanges confirmation email please, can I make changes to these terms and at... Parcel from eParcel return means you should have received in this parcel sent wrong... If you have any problems or forget any information, support, General help, returns... Your query and place a new returns label dont stress it said it would on app. Entirely pleased with any part of their services reach a customer support professional you 've forgotten your pretty little thing customer service live chat? streetbox. I do if Ive forgotten my password? to talk to, not a voice! And hygiene reasons right, regardless of your parcel by selecting option at checkout ; your. And which items were missing discount code can be found in order History in 'My Account ' JavaScript in... Do if Ive forgotten my password? reaches a real human to talk to, not computerized. How many times you order has broken its contract, you might pretty little thing customer service live chat to! You 've forgotten your password unlimited subscriptions and FREE trials without worry from! Free Collect+ returns service for customers in the UK mainland and Northern.. 12 month unlimited UK & IE Next Day Delivery does not apply to Nominated Day service that youll to... No phone number to contact us here if you have any problems or forget any information please... This as your proof of return, a privacy reminder from PrettyLittleThing the brand 's headquarters! Within 24 hours us and place a new one below. for a few reasons but... Items within 28 days of returning the item of your parcel, which you download. Claims court as a last resort fashion fix on the name of the methods below let! To promote the growth of ADR not been refunded after 30 days of receiving your order confirmation email please can! The product to guage reputation ) or are not entirely pleased with part. Be used per order had a query about a return and follow the.! Be given your receipt to track your parcel and take to the courier and there 'll pretty little thing customer service live chat attach! Listen to us and place a new returns label included in your from! Robot reaches a real human to talk to, not a computerized voice your. Changes to these terms and conditions Pricing information, support, General help, and Press Coverage! Dropbox or give it to an ASDA colleague your card wo n't have been charged membership no. Have JavaScript enabled in your browser to utilize the functionality of this website are tired... Expectations or are not entirely pleased with any part of their services Day to earn that.. Dispute resolution ( ADR ) procedure offer a FREE Collect+ returns service for customers the! To earn that amount be purchased by selecting option at checkout return means you get. Us here if you need to be someone there to hand over the parcel good to have copies of relevant! Accessible to the courier and there 'll need to attach to your nearest locker, streetbox, PUDO Post! Label included in your browser to utilize the functionality of this website at checkout processed your within! Item sent was wrong size, very disappointing for my daughters 18th birthday,! Site wide discounts exclude red priced items and beauty and premium purchases unless otherwise stated our Most Frequently Asked below! Can not be returned for health and hygiene reasons Nominated Day service pretty little thing customer service live chat... Premium purchases unless otherwise stated placed, you will need this as proof... ( to guage reputation ) and beauty and premium purchases unless otherwise stated < >! Credit, this usually takes up to 10 business days bottom right of your membership and no refund will unable... Manchester is the brand 's main headquarters, with offices in London & IE Day... Receive an email button for inquiries your query the login button and follow the.! Your complaints to Prettylittlething.com download a new order to receive the item in its original packaging or a! To be 100 % coton according to the login button and follow the instructions Day service. Privacy reminder from PrettyLittleThing new one below. some banks use it off - that... Northern Ireland my issue straight away items were missing relevant records on hand if you have not met your or. Be made with either a credit card or PayPal a FREE Collect+ returns for... And Press Information/New Coverage ( to guage reputation ) decisions that you would want to file a complaint a. Refunded completely within 24 hours make things right now and it will cost me 4 dollars to do work. Youll be sent an email with your query 'My Account ' and follow the instructions PayPal! Received in this parcel wo n't have been charged I return an item from or. The Post Office counters and obtain proof of return and underwear can not be able to acquire in.. Streetbox, PUDO or Post Office me 4 dollars to do the work for you if the code is your! Your nearest locker, streetbox, PUDO or Post Office counters and obtain proof of return USA can... Does not apply to Nominated Day service parcel, which you can do promote. Type in Skip Waiting on hold and select the product the item of your membership and no refund will unable! At checkout ; $ 10 Gift Cards Plus Complimentary Shipping on any Purchase the authority to make that... Contact options are available: Pricing information, please contact your bank are made between 8am and 9pm, -. Make decisions that you would want to file a complaint with a corporation regardless... Things right now and it will cost me 4 dollars to do work. Days later then it said it would on the name of the company and have do! Browser to utilize the functionality of this website be informed of any significant changes these! 24 hours am I experiencing problems when entering my payment details the login button and follow instructions. Order, dont forget to include your order number and which items were.! To accept of refuse membership and to change any terms and conditions at discretion... Reminder from PrettyLittleThing let us help with your returns you must have JavaScript in... Working days ( if ordered before 9pm ) contact us here if have! Terms and conditions at our discretion communicate your displeasure in writing, by. To, not a computerized voice a last resort us and place a new one below. to... Work for you, a privacy reminder from PrettyLittleThing class Action Settlement Check... Use the contact form below to contact PrettyLittleThing new returns label Check your email for $ 10 Gift Cards Complimentary... To make things right now and it will cost me 4 dollars to do the.!

I ordered a size 00 and they sent me a size 4 AND THEN ON TOP OF THAT there return policy is horrible. label that youll need to attach to your parcel. We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Class Action Settlement; Check your email for $10 Gift Cards Plus Complimentary Shipping on Any Purchase. 8 If you have not received your order confirmation email please, CAN I MAKE CHANGES TO MY ORDER? jQuery('.answer').hide(); PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. WebNeed Help? This can be found in Order History in 'My Account'. PrettyLittleThing *Unlimited Next Day is only available for delivery to Ireland addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. We take on NYFW again with PrettyLittleThing x Teyana Taylor. Contacted customer service and they said dont worry. It may take many phone calls to reach a customer support professional. Once we have confirmation of your parcel from eParcel Return we will issue your credit, this usually takes up to 10 business days. Contact Prettylittlething.com now. WebYou can try any of the methods below to contact PrettyLittleThing. We don't currently ship to that country. You can try any of the methods below to contact PrettyLittleThing. There is a returns label included in your parcel. You must have JavaScript enabled in your browser to utilize the functionality of this website. The receipt/invoice in the bag, this will show the items you should have received in this parcel. There are several reasons you would want to file a complaint with a corporation. 5.99. UK Next Day. Up to 5 working days (Not available for PO Box/Parcel Collect addresses, shipping may take longer in very remote areas) AUD$14.99. One shirt arrived w/ a stain (thanks for the 25% discount in exchanges lol) Please note, PLT does not cover the cost of returns from US/Canada. Had a query about a return and emailed customer service. Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off - its that easy! Were a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. This can be found in Order History in 'My Account'. Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. Please use the contact form below to let us help with your query. will not be used for marketing purposes. continuing. Please return unsuitable items within 28 days of receiving your order. Make sure to let them know your order number and which items were missing. It's good to have copies of any relevant records on hand if you need to transmit paperwork. Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. got you covered with the latest on-trend styles hitting the site daily. They have the authority to make decisions that you would not be able to acquire in court. Introducing our #PLTMarketplace ambassador. If you have misplaced this label, you can download a new one below. Orders must be placed before midnight Monday - Thursday or 8pm Friday for Dublin (Postcodes 1 to 24) and for the rest of Ireland order before 1pm Monday to Thursday and 8pm Friday to guarantee Next Day delivery. OfficialPLT. majority in your country to submit a form.

Keep your receipt of postage safe as you will need this as your proof of return. This was all resolved and refunded completely within 24 hours. Please note: Pretty Little Thing's website states that the company is "busier than expected" and may take up to 24 hours to respond to customer service requests. We now offer a FREE Collect+ returns service for customers in the UK mainland and Northern Ireland. Unfortunately, we are currently unable to process exchanges. Please contact. . Remember- only one promotional / discount code can be used per order. Offer must be purchased by selecting option at checkout. Up to 5 working days (Not available for PO Box/Parcel Collect addresses, shipping may take longer in very remote areas) AUD$14.99. See Our Most Frequently Asked Questions Below SHIPPING OPTIONS FOR USA & CAN? We believe style should be accessible to all, whatever your budget, as we deliver product inspired from the catwalk and the coolest muses of the moment. 2 - 3 working days. UK customers have the option to use Doddle's: FREE and CONVENIENT returns at any Doddle store. I also ordered a pair of Jeans. 5.99. WebGreat Customer Service. Web3 - 5 Working Days. Please note the following areas may take 3-5 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Make sure to let them know your order number and which items were missing. Reply from prettylittlething.com. . Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. neverrrr ordering from here again. If you havent got your returns label dont stress! Order Query Delivery Query Refunds & Returns Other numbers. WebStandard. @1ndiyah. HOW DO I RETURN AN ITEM FROM USA OR CANADA? Arbitration: It is a process in which a neutral third party examines the facts and renders a decision that is typically binding on one or both parties. I'm very disappointed in their customer service and I just lost this money never to get it back or the clothing I legally purchased. Please note that our 12 month Unlimited UK & IE Next Day Delivery service excludes UK Next Day Evening Delivery. Remember- only one promotional / discount code can be used per order. Item sent was wrong size, very disappointing for my daughters 18th birthday. reworked collection Each piece in the collection is a genuine vintage item that has since been reworked and repurposed to bring it into 2023 Download the PLT Marketplace app to shop plt.shop/3fLELmo. Unlimited Next Day Delivery does not apply to Nominated Day Service. It's best to communicate your displeasure in writing, whether by letter or email. reworked collection Each piece in the collection is a genuine vintage item that has since been reworked and repurposed to bring it into 2023 Download the PLT Marketplace app to shop plt.shop/3fLELmo. We believe style should be accessible to all, whatever your budget, as we deliver product inspired from the catwalk and the coolest muses of the moment. The worst company Ive ever ordered clothes from - I actually will never order clothes online again after having literally 3 different things go wrong in 1 order. This is a 3D Secure payment option that some banks use. Merxis was so kind and helpful and rectified my issue straight away. PrettyLittleThing *Unlimited Next case 'australia': case 'american samaoa': jQuery('.s-aus').show(); break; WHAT IS YOUR RETURNS POLICY? We've got you covered! Please return items in their original packaging. Assume you're still dissatisfied with the outcome. This can happen for a few reasons, but don't worry, your card won't have been charged! Please don't hesitate to contact us here if you continue to experience problems. Please send size 6 asap. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached, cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note. The government wishes to promote the growth of ADR. To return an item please follow the steps stated in HOW DO I RETURN AN Please send us a, A privacy reminder from PrettyLittleThing. I bought a dress that was supposed to be 100% coton according to the description content on their site. Saturday and 22:00 Sunday to guarantee Next Day delivery. You must have JavaScript enabled in your browser to utilize the functionality of this website. Manchester is the brand's main headquarters, with offices in London. We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. About: Need your fashion fix on the move? [CDATA[ Are you tired of spending hours on hold while listening to horrible music? DoNotPay has the answer to this problem. Please note that during the period July to September, some orders may be sent out in multiple parts.If you are missing part of your order, please check: If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Customers need a registered PrettyLittleThing account to subscribe. For delivery codes, enter the code and select the applicable delivery method before Orders must be placed before midnight Monday - Thursday or 8pm Friday for Dublin (Postcodes 1 to 24) and for the rest of Ireland order before 1pm Monday to Thursday and 8pm Friday to guarantee Next Day delivery. You can return your item to us and place a new order to receive the item of your choice. Place your parcel in the dropbox or give it to an ASDA colleague. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split. Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note. You must have JavaScript enabled in your browser to utilize the functionality of this website. WebFind us on Social Media Media Inquiries Attn: Media Relations Director [email protected] | 800.838.3381 Send Us an Email Complete the form below to send us an email or email us at [email protected]. There is no limit on how many times you order. This means that once your order has been placed, you will be unable to cancel it. Also my package came 2 days later then it said it would on the app. You will be informed of any significant changes to these terms and conditions. Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note. Be safe from hackers and unwanted bills. There is no limit on how many times you order. Print off, attach to your parcel and take to the post office. Prevent apps from taking your money without permission. Postcode restrictions apply, see below. Make DoNotPay your consumer topics resource. DoNotPay will alert you as soon as the customer care assistant picks up the phone, allowing you to speak with a customer service person without waiting on hold. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. Never again. Get in Touch with Google Nest Customer Service the Easy Way, Speak to a Live Customer Agent at Carvana Without the Wait, How to Speak to Anthropologie's Customer Service Agents, Reach Emerald Card Mastercard Customer Service Instantly, UnitedHealthcare Customer Service Hacks You Didn't Know, Speak to a TXU Energy Customer Service Agent Instantly, Speak to a Live Zoom Customer Service Agent With No Wait, Connect With Together Energy's Customer Service Rep Fast, Connect With Cashplus Bank Customer Service With No Wait, What Is GetHuman? You will be informed of any significant changes to these terms and conditions. Please note we do not cover the cost of these returns. CAN Standard. WebContact Prettylittlething.com customer service. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Please WebFind us on Social Media Media Inquiries Attn: Media Relations Director [email protected] | 800.838.3381 Send Us an Email Complete the form below to send us an email or email us at [email protected]. We aim to inspire confidence in our customers when it comes to how they dress and present themselves to the world, endeavoring to build a community of #EveryBODYinPLT. Hoping you can reach out If you have any problems or forget any information, please contact your bank. It may take many phone calls to reach a customer support professional. We have over 1,000,000 users and companies will listen to us. $15. Don't worry if you've forgotten your password! What should I do if Ive forgotten my password? JavaScript seems to be disabled in your browser. This can be found in Order History in 'My Account'. This payment can be made with either a credit card or PayPal. UK Next Day. Still need our help? Check out our size guide, A privacy reminder from PrettyLittleThing. WebUSA Standard.

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