For 2021 inspections, FTG has modified which classifications will be identified as HIC in order to better reflect the most current guest priorities. There are ample dishes and utensils for self-service ) while also introducing new standards that consider the guests renewed focus regarding cleanliness and condition ( The guest room is free of excessive cleanliness and condition issues ). Fitness Facility (Wellness Classification) Fresh fruit and/or snacks are available in or near the. If a requested item such as a razor is delivered sustainably on a tray but the shaving kit itself features excess plastic packaging, that will receive Partial Compliance. Our hotel stays span a minimum of two nights. No one can buy a rating; all ratings are earned through our objective inspection process. If all lights/ appliances are off when the guest returns, that will receive Full Compliance. % xZ[o6}GyX^Di[2C7N,;Gk[LTKR~WJ'x,)d*TZB6b6
If classes or personal training are currently suspended, this standard will be N/A. Contact us for media requests about Forbes Travel Guide, See the latest news about Forbes Travel Guide, Our Brand Officials represent the best in luxury hospitality, Meet the industry VIPs who help shape our standards, View our full list of annual Star Rating Award recipients. 2021 FORBES TRAVEL GUIDE STANDARDS Hotel Updates, Wellness Classification Hotel Standards. 3 0 obj Forbes Travel Guide can also conduct incognito inspections to assess adherence to the standards. These are exceptional properties, offering high levels of service and quality of facility to match. Click to learn about our exceptional industry services. All amenities are thoughtfully presented on or in distinctive high quality serviceware, The bathroom floor is thoroughly cleaned Debris is thoroughly removed from all areas of the bedroom floor TVs are turned off or set to a dedicated welcome channel , furniture throughout the room is neatly straightened and closet and cupboard doors are closed, Debris was thoroughly removed from all areas of bedroom and bathroom floors/carpets, TVs are turned off and furniture throughout the room is neatly straightened; closet and cupboard doors are closed, During evening service, all printed products, including newspapers, magazines and hotel collateral, are straightened. All replaced linens are neatly displayed and in excellent condition (Technical Execution, Skill & Knowledge), A specific welcome gift or amenity is provided during the visit (Guest Comfort & Convenience) If provided, the welcome amenity is of extremely high quality and distinctive in presentation (Sense of Luxury) If provided , printed products, such as stationery, postcards, envelopes, notepad paper or pens, are elegant and of high quality The bed is clean and in excellent condition (Cleanliness & Condition) The bed is exceptionally comfortable (Wellness), A specific high quality welcome gift or amenity is provided during the visit (Elements of Luxury), Printed products, such as stationery, postcards, envelopes, notepad paper or pens, are available; they are elegant and of high quality, The bed is comfortable, clean and in excellent condition (Cleanliness & Condition). Service 4.4. This portion of the inspection was formerly conducted twice, typically with one interaction taking place through a phone call and the other conducted in person.

This free virtual hospitality training session will focus on Hospitality Trends; Sustainability, and Understanding Standards. These are outstanding, often iconic properties with virtually flawless service and amazing facilities. Fitness Facility (Wellness Classification) Hotels should be prepared for staffing against high demand for quality that sees no slowdown in the foreseeable future guests expectations are on the rise. We pay our own way. There are not any dishes more than one-quarter empty and there are not any juice pitchers more than half empty If a buffet, the presentation is exceptionally eye appealing and inviting If a buffet, there is an a la minute option and station for individual preparation of egg dishes and/or other hot foods, When applicable, buffet offers an appropriate and thoughtful selection of international dishes, If a buffet, all appropriate dishes are clearly and elegantly labeled All staff encountered at the buffet are polite, helpful and professional Plastic wrappings and plate covers do not remain on any dishes, A flower or other centerpiece item is provided, 2021 FORBES TRAVEL GUIDE STANDARDS Revised Hotel Standards.

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Private and Confidential Five Star Travel Corporation, 2021. Our insights and analytics help create a memorable service experience through the assessment of internationally recognized benchmarks, emotional intelligence, and brand specific standards. We verify luxury.

32 The service is handled without excessive delays or interruptions, 9 When appropriate, staff asks guiding questions to ascertain the guest's preferences, Staff exhibits a genuine sense of interest and concern for the guest and/or demonstrates anticipatory service when appropriate and helpful, 11 Cross-departmental channels of communication among staff are consistent and complete, 13 The guest's name is used naturally as a signal of recognition, 14 Staff closes interactions with a polite, appropriate remark, 15 All staff encountered are wearing professional, clean and well-fitted uniforms, 16 All staff encountered are extremely well-groomed while appropriately representing the property style, 17 Staff maintains alert posture and behaves professionally in view of the guest, 18 Follow-up service or call-backs are timely and accurate, When asked about restaurant recommendations, local activities and/or attractions, staff provides an appropriate choice of options as well as brief descriptions, Technical Execution, Skill & Knowledge Technical Execution, Skill & Knowledge Technical Execution, Skill & Knowledge, 20 Staff exhibits local expertise by providing thorough detail and first-hand knowledge, 21 When appropriate, staff effectively provides directions and transportation options, 22 All non-digital collateral is professionally presented, 23 Staff does not decline any request without offering appropriate alternatives, 24 The service is handled without excessive delays or interruptions, 1 The hotel's website is notable in design and consistent with the property and/or brand, 2 The hotel's website is intuitive and seamless to navigate, 3 Content on the hotel website is up-to-date, free of errors and grammatically correct, 4 An online hotel booking engine or mobile application is available, 5 Booking engine is convenient and allows the guest to sort through different room features, 6 Booking engine offers a rate and availability calendar, 7 Rate types and inclusions are clearly and conveniently described during the online booking process, 8 Online room descriptions are helpful, with accurate photos included, It is possible to add special requests and/or other hotel services to the reservation before the booking is processed online, 10 The deposit and cancellation policy is clearly explained before the booking is processed online, For online bookings, confirmation is immediate, 12 Bookings made through the property website can be amended or cancelled online, 13 All email communications are personalized, All email communications are professionally formatted and accurately reflect the property and/or brand, 15 Staff is articulate and courteous when corresponding with the guest via email, 16 General email inquiries are answered within 24 hours, 17 All text message communications are polite, professional and consistent with the property style, 18 Text messages are answered within three minutes, When guest requests are made through digital technology, the functionality is intuitive and convenient, 20 All service automation functions seamlessly and as expected, 21 Non-digital alternatives are available for any service automation technologies provided, Attendants actively circulate the fitness center at least every 20 minutes, making themselves readily available, Staff in the fitness center is professional and courteous, 3 Restrooms are conveniently located in or near the fitness center, If provided, the overall appearances of the locker room and/or restroom area are organized, clean and well-maintained All fitness equipment is clean and in excellent working order, 6 Equipment is of a high quality, professional grade, 7 A variety of cardio machines is provided, 8 A variety of low-impact equipment is available, A full set of free weights and at least one piece of strength-training or circuit-training equipment are available The fitness room is spacious and arranged in a convenient manner, such that the guest can comfortably navigate the facility and use all equipment The fitness room and all amenities are clean and in excellent condition, 12 Personal headsets are provided or available upon request, Individual and properly operable televisions are available at appropriate cardio pieces, and are easy for guests to control while working out, Water is readily available within the fitness center, Fresh fruit and/or nutritionally focused snacks are available in or near the fitness area. This free virtual hospitality training session will focus on Hospitality Trends; Sustainability, and Understanding Standards. If available, poolside menu, check presenter and all service items are clean and in good condition. Likewise, staff should turn off the television if it was left on prior to service. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance The guest's name is used naturally as a signal of recognition Staff closes interactions with polite, appropriate remarks, Graciousness, Thoughtfulness & Sense of Personalized Service Graciousness, Thoughtfulness & Sense of Personalized Service, All staff encountered are wearing professional, clean and well-fitted uniforms, 15 All staff encountered are extremely well-groomed, Staff maintains alert posture and behaves professionally in view of the guest If hotel transportation service is utilized, the appearance and hospitality skills of the staff are professional and courteous Staff does not decline any request without offering appropriate alternatives Bellman arrives within eight minutes of departure assistance request; or within five minutes of pre- arranged luggage pick-up time Time spent settling the folio does not exceed five minutes Luggage service is secure, seamless and does not require the guest to identify or prompt for luggage at any time once a hotel staff member has collected it from the room Staff accepting payment specifically thanks the guest and closes the interaction with a polite and appropriate remark Staff proactively offers transportation assistance, not waiting for the guest to exit the hotel and seek transport The final folio is offered to guest for review prior to processing, Made with FlippingBook Learn more on our blog. These may be reinstated in the future as health safety processes and procedures evolve. May we perform this service for you? or What time would you like evening service?). We verify luxury. WE ARE Luxury WebForbes Travel Guide Star Rated Hotels, Restaurants & Spas We are the only independent, global rating system for luxury hotels, restaurants and spas. Web2021 FORBES TRAVEL GUIDE STANDARDS 2022 Rating Award Qualification Scores and Maintenance Requirements. WebForbes TRAVEL GUIDE Download Standards REPORTS COMPETITIVE Site MANAGE USERS HELP Customize Your Download In Quick Links HOTEL Forbes Travel Guide Hotel Standards. The following scenarios will not meet the expectation: Turndown service is not being offered or is only offered every other night The guest is informed verbally or through printed or digital collateral that turndown service is available upon request and/or is invited to call to request service The following scenarios will meet the expectation: Turndown service is automatically performed each night of the guests stay. Each Forbes Travel Guide standard reflects a category of the guest experience known as a Classification. WebThe Forbes Travel Guide process of rating each establishment includes: Facility inspection: Every property is visited by a trained facility inspector, who uses a checklist to evaluate cleanliness, physical condition and location. <> The dining room exhibits a well-organized and professional appearance; tables are uniformly set Vacated tables are swiftly cleared, The dining room exhibits a well-organized and professional appearance; tables are uniformly set and vacated tables are swiftly cleared, Staff politely acknowledges the guest when reasonably possible (Courtesy & Manners) Once the guest is seated, they are greeted within one minute and given the opportunity to order beverages ( Guest Comfort & Convenience), Staff acknowledges the guest when reasonably possible.
Value 4.2. Private and Confidential Five Star Travel Corporation, 2022. Every Star Rating is earned through our objective, independent process.

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